We understand that peace of mind comes from having support at every step. That’s why we prioritise operational excellence and exceptional service for our customers worldwide. From streamlined underwriting to prompt claims payments and global expertise, we are committed to ensuring a seamless and supportive experience for you.
We meet diverse customer needs through our international underwriting capabilities and streamlined services across our offices in Bermuda, Hong Kong and Singapore.
In 2023, we received insurance applications from 30+ nations.
100% of underwriting acceptance letters issued within 1 business day of underwriting decision.
Our top priority is to ensure that all valid claims are paid promptly and smoothly.
Our claims payment performance in 2023:
98% of claims were paid within 10 business days upon receipt of complete documentation.
We have paid over USD373 million in claims to customers across 20+ nations in 5 years (as of 31 December 2023).
myTLB is a secure and convenient online service portal designed to give you handy control over your policy. Access your policy details at a glance, review e-statements/e-notices and your e-policy contract whenever you need.
Whether you need to update your beneficiary information, change the name on your policy, or file a claim, accessing the forms you need is easy!
Transamerica Life (Bermuda) Ltd accepts Payment by Overseas Telegraphic Transfer (TT) / Local Transfer from any banks or financial institutions that are regulated under their respective jurisdictions. Kindly be reminded that the bank charges for TT are borne by the payor, including intermediary bank charges, if any. Please refer to the payment method details on the back page of the premium notice.
In addition, Transamerica Life (Bermuda) Ltd accepts payment via Faster Payment System (FPS) for the policies issued in Hong Kong. Please scan the FPS QR code on the premium notice.
Cash payment is not accepted. Please do not deposit cash into our accounts.
Payment should be made by the policy owner/life insured. Third party payment is not allowed unless the payor is one of the following types of relationship with the policy owner / life insured:
• Spouse
• Parent
• Child
• Company of which the policy owner / life insured is a director or shareholder
Payment must be submitted together with satisfactory proof of the payor's relationship with the policy owner/life insured and is subject to our approval.
